Achieve the business objectives laid out for the financial year (or part thereof)
Be the Account Manager for existing set of corporate customer accounts i.e. be responsible for managing the relationship with the account, ensuring customer satisfaction and increase in organisation wallet-share in the account
Actively seek out new sales opportunities in new accounts through cold calling, usage of digital tools and assets and networking with the external ecosystem.
Understand the customer’s business direction and alignment of their IT infrastructure to business and provide customers with possible organisation interventions that can help them improve productivity/performance while concurrently lowering TCO
Prepare and deliver appropriate presentations / pitch on products / solutions/services offered by the organisation.
Preparing proposals for simple single brand offerings and working with the Technical team as well as SBU Heads to arrive at differentiated and customer valued compelling financial value propositions for solution deals
Ensure on-time, on-cost execution to customers’ expectation and collection of bills receivables.
Customer Relationship Management
Be a single point of contact for all your customers IT Infrastructure needs, both from a sales as well as a post-sales perspective
Customer advocacy
Customer references
Ensuring positive NPS across all the customers handled
Skills/Competencies/Capabilities required:
Proven experience as a sales executive or relevant role with excellent customer handling skills
Experience in selling Desktops / Laptops / Servers / Networking Products / UPS / Comprehensive IT Solutions
Thorough understanding of the various aspects of the IT infrastructure and their interlinkages
Industry domain knowledge
Ability to create a business plan to achieve business objectives and follow through with execution
Behaviour expected:
Proactiveness, initiative and taking end-to-end ownership
Being part of the solution / System and design thinking
Team-work across SBU Heads, A/c Managers, Solution Architects and Service Delivery teams
Setting realistic expectations with both internal and external stake-holders and meeting/exceeding them
Self-skilling and sharing of knowledge/expertise
Keeping abreast of the latest technological trends.